I have been a customer of Chase Bank for over 7 years. I have several large accounts with them. Recently I tried to dispute a $14.95 charge. They sent me in circles and essentially left me to manage a merchant whom I cannot get in touch with yet do not recognize. I was passed on to their ...
I tried to pay my Chase Bank mortgage today but they won't accept my payment because they are upgrading their system. I talked to 4 different people who all had different information. They could not note on my account that I had called to make a payment, could not help me get my username / password ...
We've been account holders with Wamu for over 20 years (before they were Wamu). After the Chase took over I've had 3 serious problems with Chase: -Terrible customer service; they act as if they were doing you a favor. - Written communication concerning new fees and procedures are non-existent. When ...
My CD is up today and I happen to be on vacation out of the country... I have many CD's and never a problem closing them even while on vacation. Well today after 2 hours of calls and lots of people (not toll-free) I am told they could close my account and send me MY money only if I answer questions ...
I found out about the increase in the minimum payment rate from 2% to 5% only just today. Chase told me that they sent a letter in June, but I never received it. On a $20,000 balance, this is almost a $600 per month increase, which is incredible. It would have been nice to have received some ...
I have been trying unsuccessfully to get the $39.99 late fee removed from my account and I have had similar experiences to everyone else whose complaints I've read. This is ridiculous. I will now write to Mr. Hanick at his home address, fully aware that I will not receive a response. I'd like to ...