Wow, I thought I was alone with my Charter HSI problem. Let me say first that I have no complaints with my service. My problem is not nearly as drastic as many that I have been reading, but there was definitely deception when I signed up, and very rude customer service when I tried to correct it. ...
Charter did not send a single bill for cable TV service for an entire year. Their billing consists of calling you on the phone to ask why you haven't paid, then taking your payment by credit card over the phone. Six months after I canceled service, again with no closeout invoice or bill, I get ...
I have an ongoing issue where I loose the handshake with the internet when I am logged into a Cysco VPN, forcing me to reset te cable modem. I will loose connection anywhere within a minute to an hour, consistantly. Charter has replaced everything in the home, including the wire to the phone pole. ...
I have had Charter Communications as my cable and internet provider for over a year. At the beginning there were many issues regarding service and quality. After resolving the initial issues everything was going smooth... Until recently when I was charged for 15 ADULT MOVIES at $12.99 each. At ...
I have had Charter Communications as my cable and internet provider for over a year. At the beginning there were many issues regarding service and quality. After resolving the initial issues everything was going smooth... Until recently when I was charged for 15 ADULT MOVIES at $12.99 each. At ...
Where to start? Charter has been a headache since we signed up in August for a bundle package. The first issue was no internet. After going through troubleshooting with Motorola (modem brand - great customer service and the tech actually spoke English) and then with Charter, we got a service call. ...