I've talk to this person at customer support chat online today and he seems very nice at first. I asked him a few questions to confirm if it's right as the internet stated and he kept trying to get my to sign up with him and I told him I'll do it tomorrow when I have extra time. At the end of the ...
Charter has failed to refund billed amount (482.08$) which was billed post disconnection. I was a Charter Communications customer for Cable TV Internet from Sep 07 - Oct 08 in Monona, WI. I had called Charter to disconnect Cable 1st week of Oct 08 and also asked them to disconnect Internet end of ...
I added a Phone line to my account which already included Cable and Internet. I was told the Modem charge for the internet would be removed as it is included in my Phone bundle. When the internet Modem rental charge was not removed I contacted Charter. The first time they were happy to remove the ...
Upon complaining about slow internet service... Visit 1 from their service tech - they replaced the router Still slow, I called and complained again. Visit 2 from another service tech - he replaced the router. But also found that there wasn't a strong signal at the street. He assured me someone ...
Charter has the worst cable service and customer service. My cable has been out since Friday. I have had to call customer service 3 times in one weekend and not once has anyone apologized for my inconvenience. The customer service reps expressed no empathy and had the nerve to argue with me when I ...
When we had Charter Service, the service itself was good - once we got a working box. If the service was interrupted, they would reimburse for the lost time. However, when we moved, I called and tried to get Charter to pick up the box, modem, remote and wiring. WHAT A NIGHTMARE!!! They would ...