I have placed an order for PFBC3 - Brazilian Cherry �" x 3" through my local dealer with them on Sep 12th by paying 1/3rd of the total amount under the promise that it will be delivered in 6 weeks. Now its been more than 9 weeks and I still didn't receive the shipment from them. When I ...
I've had my BR111 floor installed now for 5 years and had a product claim that did not get honored as well this year. I also dealt with the president or so he said he was. With his tone I highly doubt it was him but his name correct in the other reviews on here. I had installed over 1400 sq ft of ...
Thanks all for your comments and concerns... For the record, lets be fair to the facts, and remember that BR111 has been the leader in the exotic wood flooring market for over 20 years and that several 100s of thousands of happy customers later and millions of square feet installed, its impossible ...
BR111 does not warranty claims. They have sent out an independent wood inspector who's results inform BR111 there was and is defective and they have yet to honor there warranty. They have given me the run around and wasted so much of my time and informed me that I should speak with there lawyer. If ...
I have had the same issue with this company. They aren't honoring my warranty either. I see you've dealt with Ricardo as well. I have recently started searching the same issue online and have found several other sites with different users complaining of the same or similar issue. I think they are ...
I have been working with br111 claims department for more than a year and I have the e-mail documentation to prove it. My floor is breaking apart and all the stair nosing is splitting or totally broken on two stair cases. I sent br111 pictures of the broken parts and talked with them on the phone ...