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Blockbuster Video
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Blockbuster Video
Childish management

After calling the store to settle an outstanding balance on four videos that were returned late and charged to my account at an extremely unfair price, a manager, after considering and dismissing an offer in compromise, told me "If you didn't care about this bill, you wouldn't be calling here ...

Blockbuster Video
Blockbuster Video Charged purchase price for video returned on time. Horrendous customer service experience. Store policies unclear, CSRs rude

My wife and I live directly between two Blockbuster Video stores. The stores themselves are less than 2 miles apart. My wife returned a video that we'd rented to the incorrect location. Not a big deal. I became aware of this when I discovered, over 1 week after the video had been returned, that I ...