A hotel chain has refused to reimburse a customer unauthorized credit card charges amounting to EUR 760 after much of it was proven to be fraudulent. Jennifer Schibel, Manager of Customer Relations in Best Western's US office, has indicated they will not be re-imbursing the customer who had been ...
We reserved an area as of this resort for Sept 26-28. As a result of household issue we couldn't maintain the reservation and named to stop on Sept. 22. We were informed that there is a seven-day plan for cancellations which we were too late. We weren't educated throughout the reservation procedure ...
I recently stayed at the Best Western for 2 nights. I checked out and signed my credit card statement, which was for the 2 nights I stayed. A few days later I check my bank account on line only to find out they came back and charged me for a 3'rd night. So they charged me an extra 88.14. I called ...
We stayed at the Best Western New Englander in Woburn, MA on May 21-22. We used a Roomsaver coupon discounting the room by $40. Manager ignored repeated calls. Corporate office checked and there was always some problem explaining delay – resubmitted three times!!! July 6th, we are still waiting. ...
This was the nastiest hotel that I ever stayed in. It smells of mold. It is dirty. It is full of bugs. I called to let Best Western know and they didn't care since it is a franchise. The actual location said that "we hope it is better next time". I would sleep in my car if I had to have ...
Don't trust the Best Western call center. They are all in India and don't speak english and they will mess up your reservation. Your best bet is choose a diffrent hotel chain all together. They sent the call center to indian and put 900 people out of work. A lot of people still have not found good ...