I deposited a check into my business account that was drawn on Bank of America in the amount of $345. This check was recognized by the ATM as a closed account. Bank of America did acknowledge that this was an error and sent me a letter apologizing for the error, but continued to charge me overdraft ...
We applied for refinance in June. Being current borrower we'd thought BofA has some sort of customer retention policy and we'll get decent rates, service, etc. Today, over 4 months later we'd been denied based on the appraisal that came with acceptible property value; however, per lender's request, ...
I kept getting late charges against my account that i was not prepared for because i forgot i had the account open and it kept getting charges. The fees were very high and kept acumulating. I went in and closed my account. A month later i got a statement that said again i was getting late charges. ...
Im 100 % dissatisfied with the customer service starting with the branch manager that didn't even get involved, nor was concerned at why i was crying desperately including the account executives they have no compassion, did not go beyond their ability to help me solve a simple issue, did not have ...
While the creation of the mega banks was supposed to provide exponential service, it has produced some of the most inefficient financial institutions in the country. Then President Obama names them as one of the banks that "can't fail" thus giving them no incentive to improve their ...
Although my mortgage loan fully qualifies for the National Mortgage Settlement for a refinance, my customer service rep at BofA says I don't because I have not been "solicited". This is despite finding our from the Principle Reduction office of BofA that my account fully qualifies (its a ...