I'm 100 % dissatisfied with the customer service starting with the branch manager that didn't even get involved, nor was concerned at why I was crying desperately including the account executives they have no compassion, did not go beyond their ability to help me solve a simple issue, did not have ...
While the creation of the mega banks was supposed to provide exponential service, it has produced some of the most inefficient financial institutions in the country. Then President Obama names them as one of the banks that "can't fail" thus giving them no incentive to improve their ...
Although my mortgage loan fully qualifies for the National Mortgage Settlement for a refinance, my customer service rep at BofA says I don't because I have not been "solicited". This is despite finding our from the Principle Reduction office of BofA that my account fully qualifies (its a ...
I have been in talks with Bank of America to try to work out a agreement to start making payments on my house. I lost my job for 10 months could not make my payments. I just got a job where I can continue to make payments. I told them to add my missed payments to my loan. Although the house that I ...
This information pertains to a 2008 mortgage previously said to be 2009. This is incorrect. The person selling the mortgage was an employee of another bank in 2007. That information was supplied to me in 2012. The appraisal was wrong. The set aside was not included. And the house did not meet what ...
We Charged $1,898.00 to our account April 28 and canceled first week in May in June we paid our account in full, after the credit was given to us on the last Charge of $1,898.00 and closed the account, Then in July we received what we thought was final Statement, but they had recharged the ...