On Nov 7 you sent me a letter about a bill that I had neglected to pay. I called you immediately for clarification (acct. #102327518). Told the rep that I will pay the amount but will take 2-3 days since I pay all of my bills via my bank. Next thing that happened: You suspended my e-mail ...
Had the phone service installed for my elderly mother 8/8 and was told modem would be shipped to residence. First shipment was lost, rec'd replacement in late August. Detected no DSL signal and called it in. Not once, not twice but three times. Finally had service tech out on 10/31 and he fixed ...
I have had this trouble with my Internet since long, have contacted 3 different agent on chat but none could help me on this. All says that I need to contact local engineer or pay AT&T to fix it. But one agent made my day, he was with me on chat for an hour and finally fixed my computer. His ...
I moved from one location to another and was told to bring my equipment with me and I did. When the tech came for installation he said I old stuff and used all new and indicated he did not want the old stuff. I received a letter a few days later explaining how to return old stuff. I called att and ...
Does ATT U-verse just like to confuse people? I received 3 "free" movies on demand offers. I was billed $4.99 each on my bill and was told that I would receive credit in 1 to 2 billing cycles. I never saw any credits so I called them. According to ATT I had received a $6.00 credit on the ...
I have opened several ticket on this issue and even had a tech come out and test the lines and change out my Gateway router. To no avail, my speed is still at around 13mb and it needs to be around 18 or close to it. Please advise Jerry [removed] ...