ADT does not respond to trouble reports in a timely manner. Twice now we have had a problem with our ADR system that rendered the system non-functional.in both cases, ADT said that it would be between 6 and 7 days before they could restore service. Think about it. They sell piece of mind. Yet it ...
In January I signed up for an alarm system with Brinks, becoming Broadview and now ADT. I was told at that time that when I purchased my own home with the next few years that my service would be installed at the new address at no charge. I have these statements on the company's own brochures. I ...
I had to have my phone company come to redo my phone system because ADT system interfered with my phones. They stopped working also my internet service would not work from the time the ADT system was installed. The people who sold us on this system would not return or answer calls. Then they had ...
Two issues: 1. Did not complete the install 2. The WORST customer service ever-Granville OH area 1. Did NOT complete the install-During the installation their technician told me he needed to return to swap out one of the pads and add the light switch. He called me a month later and said he had n't ...
We hired ADT for security systems in our new corporate offices. They failed to file permit requests on time and as a result they did not deliver their services prior to our move. We called them many times to see if they had filed for permits and they never returned our calls. Once they had a ...
For nearly a year I have been trying to get ADT to fix a wireless alarm that sets itself by itself and goes off at all hours. When a serious alarm goes off such as detection of fire or breakin, there is no telephone call from ADT to verify whether there is a problem even though when I call them, ...