These guys are horrible. I contacted my city's TV Consumer Reporter about 1 year ago, they had to answer for all my unpaid claims and had to pay up! A year later, they are doing it again! I urge anyone who is having problems w/ them to put them on the news! Since they are changing underwriters ...
I adopted a dog from a rescue group several months ago that already had one of their microchips implanted. Getting her chip switched over into my name was an absolute nightmare! It took 3 weeks for them to finally do it. They told me she would be added to my existing file with my pets I already had ...
We are moving and tried to update our dog's address on the website. They demanded that I pay a $49.95/life or $18.95/year inorder to access the account to put in our new address. I reimbursed the rescue agency this fee when we adopted him. When I finally got a customer service agent, she was ...
Horrible. Had one cat die of cancer and another which had a week in the hospital along with 4 weeks of tube feeds with a combined total of $5,000 in expenses and they wrote one check for $100. Yup, $100 to cover the cremation of the cat that died. Gee thanks. Their customer service was rude and I ...
In our opinion, and based upon our very upsetting experience, this is the WORST pet ins.Co. For resolving claims and actually reimbursing you for services. Read the fine print, and take careful note of their LIMITATIONS of coverage for ex. 3,000.00 only for cancer. Once your dog has a tumor, ...
Home Again allows you to update the address etc ANYTIME/ANY YEAR I tried updating my information on 24hr petwatch and you change all the details, hit save and you will keep getting the error: 'Email already registered'! (of course it is, I added it ages ago and I was able to sign in!) Anyway, no ...