I'm so glad I'm not alone. I called Aurora Loan Service over five times to get rid of a late fee that was an error on their part. I spoke to customer reps, supervisor, and director, and they didn't seem to care. I told them that they had the worst customer service, and they thanked me. They blamed ...
I set up a payment arrangement with Aurora Loan Services to get caught up on my mortgage, when I called back to say that I couldn't meet the terms and I needed more time I was told to write a "hardship" letter explaining why I had been behind in my payments (It was expalined to me that ...
Our home loan was bough by Aurora from National City Bank. We never had any problems from National City. The first letter we recieved from Aurora stated that we were $2400.00 behind and that they were going to foreclose if we didn't pay up. We sent them money orders for $1700.00, which they ...
I live in West Palm Beach, FL. My home was hit by 3 hurricanes, starting with Hurricane Frances & Jeanne in 2004. I didn't live in the house for 1 year and 3 months. During that time I paid my mortgage payment. I'd asked in April for help from Aurora Loan services because of my situation. They ...
My name Danielle and I live in Marrero, Louisiana right out side of New Orleans and as you may know we have recently been through a "little" hurricane called Katrina. My ordeal with Auroa Loan Services started when we were evacuated in Texas. Not able to go home not knowning if my house ...
I was almost relieved to find that so many others were experiencing problems with their Aurora mortgages - it provided some additional energy to keep fighting. We had over 40 years of perfect credit until 9/05, and the practices of Aurora Loan Services. We were aware that our escrow would increase ...