My driver was delivering to a residential neighborhood in the Chicago area and became stuck in the mud and ice at the edge of the road. He simply needed to be pulled ahead 5 feet and he could continue. Police called a tow company at 7pm. At 2am Ohare Towing shows up with 2 wreckers and a pickup. ...
This company is a total RIP OFF! They are over priced. They DO NOT install next day. They subcontract local carpet installers and sellers to do the installation. They do awful installation work, and the people who installed my carpet couldn't even speak a lick of English so I did't have a clue what ...
In May of this year I called Empire after seeing their ads on TV for years. I was ready to have new carpet installed and I thought it was great that they would come out to my home the store manager quoted me a price of $1700 over the phone but could not be exact until he had exact measurements. I ...
Empire Today has the worst customer service I've ever come in contact with. Last year, they installed 7 replacement windows in my house. What a mess that turned out to be! Now, I'm trying to get them to fix the broken glass in one of them. Below are the 2 letters I've sent to Empire today stating ...
We called Empire Today for new whole carpeting as they advertise "next day installation". We both travel for work, so this sounded convenient for us. Local sales rep Paul Jones comes over, we look at samples and choose our carpeting. We ask for a day or so to decide. We are both out of ...
On August 16, I purchased one queen bed and one full size bedroom set. I was informed by the Sales Representative that the bed would be delivered on October 1. On September 30, I received a call from a Value City Furniture Representative that stated the furniture was scheduled for deliver on ...