City: Mattoon
Found 14 reviews / complaints

Assurance Wireless
Virgin Mobile Reckless and intentional misrepresentations regarding applications

Mailed 1st application November 4. Called Assurance November 19th to check status - told no application received as yet. December 17, after several calls Assurance claimed no application received to that date and mailed another. Received application and returned on December 19. January 3 contacted ...

Assurance wireless
I am being cheated out of my minutes, one month I can add cash to my plan at. 03 a min, then the next mo. The CSR claims that is not true they are always. 10 per min. I can never get the same minutes

Every month there is always a new stag with this company, I am told by CSR 1-888-321-5880, "after automatic minutes are applied I can add money to my plan at same rate as my plan&when I do, my mins are gone in two days, (this particular time), before when I added cash to my plan after the ...

Assurance Wireless Lifeline Service
Assurance Cancels Landline Lifeline Service despite Correspondence assuring not

One cannot have two Lifeline phones. Assurance fails to tell subscribers that upon joining. They realizeyou may have an exising Lifeline after a few weeks and send letters stating people cannot have two Lifeline services. The letter states that if you want to continue your other service and cancel ...

Assurance wireless
Andy-supervisor I ask him a question three times, and he yelled the answer. I said to him his employee's yelled

Hello, I'm a customer with, assurance wireless. I called, assurance wireless six times, in one day. I called and requested a pin. I was given information, to activate my cell. I did not want to activate, my cell over the phone. The customer service representative's, I was speaking with, either ...

Assurance wireless
Virgin mobile The company wont replace a stolen phone or close the case because they state i dont have the account number. I dont have the info because the cell phone was stolen

I have been calling assurance to inform them that I never received the cellular phone. I was told that i would receive a new one and it would be investigated. Nothing wasnt done. When I the tried to close the case I was told I couldnt because I didnt have the pin. I tried to expain that I never ...

U.S. Grant Mattoon, Illinois 61938
Some of the staff, and unknown owner staff. Deceptive services and unfair rental practices—over charging

I found this place after my friend said that they had very reasonable rates. The rooms needed a really good scrubbing, ice machine was not always available, no heat except the space heater. The space heater was given to us by a manager, worker, whom could not recall which one a long one or a ...