A few months ago, I made a complaint regarding adult pay per view orders showing on my bill. I explained to the rep that these were not ordered and that it is not even possible to order using the remote control. The rep was nice enough to accommodate my complaint, and a service credit was applied ...
After a storm in my area I was unable to receive some of my HD channels. After going through a series of resets of my receiver, I still was unable to receive a frequently watched HD channel. I contacted Direct TV, and after a series of tests that I am unable to describe, as the technology is beyond ...
My roommate, who was in charge of paying the Qwest DirecTV and high-speed internet bill, paid a bill late. Qwest made a mistake and canceled the account. My roommate called customer service and resolved the error with the internet, and we got it working. However, DirecTV sent boxes for the ...
I have been a half-way happy customer with DirecTV since Sept 07. It was a little rocky at first due to the first installer, then I didn't receive a bill for the first 3 months of service. I got that all straightened out, as well as entered into a "free 4 months" of premium service with ...
I recently received my bill and am being charged an early cancellation fee of $137.00, which somehow works its way down to now $111.30. I am not sure how the total changes, but either way it is wrong. I refuse to pay it. I will pay up to the full monthly price of the package, $68, but no more! When ...
I contacted DirecTV to have them install service for my father at the nursing home where he was living. We specifically discussed the possibility that my father could pass away before the one-year agreement could be fulfilled. The eager sales representative said that this would be no problem. She ...