Today was the 3rd time we had our service technician not arrive on time. When we called A & E to have someone assist us or to at least listen to our complaint about their lack of customer service, we were told that no one could help us. The managers also said that they could not assist us and ...
After speaking to a specialist over the phone and explaining the problem i had with the control panel of my Maytag dishwasher a repairman came to my home (first available appointment was 10 days later). He showed up late (I waited from 8 am - 12 pm, and he did not show up until almost 1). All he ...
My 7-year old Maytag dishwasher panel and latch were broken and repaired on June 1; August 30th, that is within the 90-day warranty - I called A E to schedule an appointment; they claimed that the warranty did not apply; after checking, I determined that it applied and cancelled the service call to ...
A repair person came out and diagnosed my washer and order a new logic board to fix the issue. After waiting two weeks, the second repair guy came out looked at the washer and said "oh I never recommend repairing these washers, this won't fix the problem." Not only that he was 2 hrs late. ...
A&E Factory Service's Shawnterra called from VP Dale Reeder's office this morning in response to my complaint to their office regarding my Kitchenaid Ice Maker. She basically called to say "tough rocks that our service sucks". She merely reiterated that they don't bother to carry the ...
A&E technicians do not come to the scheduled appointments, and we only find out about this when we call to find out why they are not there yet. A&E then "apologizes for the inconvenience", and offers us yet another appointment in approximately a week. This keeps happening over and ...