I called on 08 Apr to cancel their service. I was told I needed to send them written notice with my signature. At first I was going to mail it; however, decided to I called them again, about 20 minutes later, to ask if it was acceptable to submit the written notice as an attachment to an email. The ...
I wanted to end service on 11-19-12 which was my renewal date after my 39 month contract. I was instructed to send a letter, which I did one month before the contract ended and it was registered. So after the request, I waited heard nothing. Then they took another month out of my account, I called ...
On several occasions i have had issues with my system. From false alarms to motion detectors going off at odd hours waking me and my kids up in the middle of the night. Cops have wasted their precious time on false alarms. On several occasions I have lost hours off of work and stayed in for ...
I was with Vivint for over 5 years. When I moved out of the house that I had Vivint’s alarm system in, I rented out that house and left the alarm as a perk for the renters. When I eventually sold that house Vivint wouldn't allow me to cancel the contract even though I no longer owned the home and ...
I purchased the vivint alarm and heat monitoring system in Feb for a 42 month commitment.in Oct I returned from a trip and my air conditioning was off. A service tech came, changed the batteries in the thermostat and the system resumed. I thought there was something wrong that got fixed. I left Dec ...
I went into an agreement with Apex Home Security in April. For three years I had a written agreement for home security.in 2012 the name changed to Vivint Home Security. I called to discontinue their service when my contract was over and I was told I was singed up again for another year. I did not ...