Hot tub failed. Took it to Spa Gallery in Lexington KY, where I had purchased it. They repaired with a new pump. Cal Spa and Spa Gallery both agreed it was under the manufacturers warranty. Cal Spa said they would send a credit to Spa Gallery, Spa Gallery would not honor the credit. I had to pay ...
Cal Spas does not honor their Lifetime Warranty. I purchased my CalSpa 6 years ago at the Orange County Fair. The first few years there were no problems but in the last 12 months I have had to spend over $1,000 on service. The most recent bill for $500 included over $300 to replace a pump that had ...
I purchased a Cal Spa almost five years ago, and with the exception of a heater or pump (I cant remember which) that needed to be replaced a couple years ago, I have had no problems with it until February of this year. One evening, in February, my daughter saw smoke billowing from the hot tub; ...
I don't even know where to begin. I am so stressed out and fed up with the customer service provided or shall I say lack there of by CALS SPAS and California Grills and Spas, the dealer representing Cal Spas. I have tried since June to get my spa fixed and we are now in January and no resolution to ...
I bought my hot tub in April. At first the dealer said I would get it within 3 weeks. Did not get it until the middle of July. It worked for 2 weeks and the motor went out. Service guy came out and repaired it said that they were faulty from the factory. After that it started to go into OH mode ...
In March we purchased a Cal Spas spa from Persaud Spa Inc.in Oxnard CA. Our contract clearly states the spa is upgraded with Stainless Steel jets. After about a year I noticed the some jets were oxidizing and turning green. When a metal turns green that is a clear sign that it contains copper since ...