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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Two false repossessions reported after I paid off both cars
- Owe over 9,000 on 18.5k car after four years, plus harassing calls
- Customer service reps refuse to change payment due date or arrange deferment
- Unauthorized credit card payment
- Told I am 2,000 dollars behind despite making regular payments
- Collector refused any extension despite husband being out of work
- Harassment of References and Lying About "Deals"
- Payoff still exceeds car price after 9,000 down and 14 months
- Truck repossessed despite disability insurance, investigation ruled in our favor
- Huge mistake only 4 months as a customer and already issues
- Promised payment arrangement denied after car was stolen
- No problems with payments posting when paying online
- They started ripping us off 2 years ago and continue
- Repeated threatening calls and people parked outside my home
- Seeking others to join lawsuit over harassment and disputed missed payments
- High interest on first payment and rude, dishonest agents
- Harassing cell phone calls despite on-time payments and unchanged balance
- Confidential information given out and balance fell only $119 after payment
- Still owe $19,000 after 22 payments on $21,500 loan
- Employee alleges racial bias in promotions