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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Hotel awarded in Eagle Rock outside the areas offered and refund refused
- Hotel revealed after charge was bug infested and cancellation refused
- Travel insurance fee not refunded after Priceline changed flight itinerary
- Refund refused for tickets daughter cannot use due to passport delay
- Reservation made despite instructions not to and extra $12 fee charged
- Outbound flight left after promised noon window and charge disputed
- Flight and car bid accepted but confirmation showed only the flight
- Customer service has no authority and contract cannot be changed
- Booked flight had 23 hour layover in Atlanta and rebooking cost extra fees
- Hidden $20 daily parking fee and reps who hung up four times
- Booked 2 star hotel had broken facilities and no response from Priceline
- Name Your Own Price bid booked one-bed room for family of four
- Contract and card details required before price shown, ticket nonrefundable
- Hotel bid accepted for room priced lower than advertised value
- Could not change itinerary and offered cheese crackers despite non-dairy request
- Rental car refund refused after Budget only offered an SUV
- No changes allowed to booking and customer service will not talk
- Airline tickets cost more than buying directly from the airline
- 45% added to accepted bid price
- Bid accepted for different island than requested and fee demanded to fix