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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- False hotel description - Ocean Edge Resort, Brewster Ma
- Flight changed after purchase and $50 fee demanded to change it
- Tickets only to Detroit, not Pellston, after accepted bid
- Charged for Cancun hotel that does not accept kids
- Booked into 3-star resort with extra fees instead of 4-star hotel bid
- Hotel lists beach as amenity but Priceline guests have no access
- Priceline paid hotel $44 but charged $50 plus $15.43 fees
- Refused to refund or change flight ticket booked with wrong date
- Rental car pickup location changed from Lihue to Honolulu
- Resort booked for $651.53 instead of requested 4-star hotel
- Refused to honor lower Hotels.com rate or cancel unused hotel booking
- Hotel booked at different hotel after offer not accepted, charge disputed
- Priceline ticket nonrefundable with $250 change fee and credit lost
- Charged $12.95 trip insurance after pressing a save 10 percent button
- Charged for rental car bid never accepted and Guatemala ticket credit canceled
- Canceled hotel booking within 3 hours but Priceline kept $90
- Confirmed hotel rooms not honored and refund delayed 5 to 10 days
- $19 cancellation fee charged after getting compact instead of minivan
- Priceline trip package missing seat choice, vouchers and king bed upgrade
- Hotel booked in wrong city and $25 charged to fix it