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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Accepted rental vehicle differed from listed one, cancellation cost a fee
- Extended Stay hotel refused to honor confirmed pre-paid reservation
- Booked non-airport and non-3-star Philadelphia hotel instead of requested
- Smoky room, fire alarm and empty front desk at Extended Stay America
- Confirmed San Francisco hotel reservation invalid and Priceline offered only refund
- Charged $1,400.81 for hotel room booked by accidental bid
- Wrong size rental car and Priceline refused to help
- Charged $123 for rental car never provided, only $100 refunded
- Not seated together on two of three Hawaii flights
- Hotel booking showed no cancel fees but first night kept
- Priceline denied rental car included in vacation package
- Had to pay hotel again despite confirmed Priceline reservation
- Hotel charged extra for double beds after Priceline bid accepted
- Tickets neither canceled nor refunded - deceptive web site
- Airline debited card after Priceline had already charged it
- Charged $675 for hotel room booked by accidental click
- Canceled flight bookings and Priceline never paid airline for tickets
- Toronto reservation not cancellable despite garbage strike warnings
- Hotel reservation cancellation refused despite 45 days notice
- Seat change and rental car offer not honored, no live agent reached