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Navient
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COMPLAINTS201
VERIFIED PHONE(888) 272-5543
LAST CHECKED2026-10-11
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 201 historical complaints about Navient, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Constant Automated Collection Calls for Loans I Never Had
- Customer Service Rude, Unhelpful and Never Called Cosigner as Promised
- Loan Application Failed to Produce PDF, Not Approved After Six Days
- Teacher Loan Forgiveness Denied With False Reasons, Service Will Not Explain
- Charged $150 for Forbearance After Job Loss, No Corporate Contact Available
- Cannot Access Online Account and Reps Give Incorrect Information
- Quoted 4% Interest in Writing, Payment Set at 8.5% Interest
- Promised $50 Monthly Payments, Billed Hundreds, Loans Now Defaulted
- Two Years of Payments Went Only to Interest, Principal Unchanged
- Hours on phone over automatic debit forms and late fee
- PLUS loan paperwork delays and unhelpful phone support
- Website forces password reset on every login
- Threatened with pension garnishment while struggling
- Seeking advice on settling seven-year-old student loan
- Customer Advocate Unit contact for escalating complaints
- Money taken from account and not posted to loan
- Loan disbursed against my instruction and billed on original amount
- Paid twice yet reported delinquent and harassed with calls
- Rude and threatening collection calls after layoff
- Loan balance not decreasing and extra payments misapplied