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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Interest Rate Raised From 4.9% to 29% Over Disputed Late Fee
- Website Gives Only Case Number and No Answers
- Branch Tried to Charge $5 to Cash Check Drawn on Own Bank
- Interest Rate Raised to 23.99% After Single Late Payment
- Vehicle Repossessed Twice After Paying Repo Fees Already
- Auto Loan Miscalculated With Interest Applied Instead of Principal
- Debit Order Rearranged Largest First to Trigger NSF Fees
- Flood Insurance Payment Refused After Homeowners Policy Moved to Escrow
- Loan Modification Delayed for Months After Accounting Error
- Balance Transfers Partly Paid and Rate Raised From 9% to 19%
- Zero Percent Offer Payment Date Mix-Up Leads to Late Fees
- Excessive Overdraft Fees, Manipulation of Daily Account Activity
- Entire Home Equity Line of Credit Withdrawn Without Formal Notice
- Transaction Posting Order Inflates Overdraft Fees
- Refinance Appraisal Never Scheduled After $400 Fee Paid
- Account Closed by Phone Call I Never Made, Reinstatement Refused
- Account Canceled by Rep Error and Not Reinstated
- Charged by TLG Great Fun After Using Convenience Check
- Debits Backed Out and Reapplied Causing Repeated NSF Fees
- Sarcastic List of Bank Customer Service Policies After Hang-Ups and Lies