Independent profile. Not owned, sponsored or endorsed by ICON Health & Fitness (iFIT / NordicTrack / ProForm).
ICON Health & Fitness (iFIT / NordicTrack / ProForm) Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS85on USAComplaints · none in last 3 yrs · latest 2016
WEBSITEifit.com
HEADQUARTERSLogan, UT
PROFILE CHECKED2026-09-27
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 85 historical complaints about ICON Health & Fitness (iFIT / NordicTrack / ProForm), published between 2000 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Replacement elliptical arrived broken and repairs dragged on
- Cannot reach Healthrider by phone or email for serial number and invoice
- Reebok T 7.90 elliptical failed in first month, customer service unreachable
- Elliptical repeatedly breaks down and technician visits lack parts
- Proform elliptical a lemon and service was worse
- Gold's Gym 480 treadmill stopped working after nine miles of use
- Stationary bike arrived defective twice, refund requested after long holds
- UTS False Contract and failing to replace part service man broke
- Weslo bike belt costs $120 and no replacement instructions exist
- Iconfitness.com review
- Delivery promised inside the house, treadmill ruined by rain outside
- X7i Incline Trainer failed calibration and died after seven months
- Treadmill control panel smoked, company wants $175 for technician visit
- Weslo support line disconnects after 20 minutes on hold
- Ordered NordicTrack SpaceSaver E5 elliptical, received ProForm instead
- ProForm treadmill arrived with missing parts and unreachable customer service
- Extended service warranty not honored, parts delayed over a month
- Poor service
- Elliptical warranty denied as second purchaser, $400 part
- Replacement treadmill belt was not the factory part, restocking fee demanded