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REVIEWS & COMPLAINTS1,313on USAComplaints · 1 in last 3 yrs
WEBSITEdell.com
HEADQUARTERSRound Rock, TX
PROFILE CHECKED2026-11-06
Reviews & Complaints on USAComplaints
1,313 complaints on USAComplaints, including 1 published in the last three years.
- Still owed over $1200 on seven-year-old computer after on-time payments
- Terrible customer service
- Unrequested business account, equipment sent and billed after return
- Didn't repair my computer, under warranty
- Laptop order delayed 41 days, only $350 compensation offered
- Deleted my computer files without telling me
- Happy with new laptop and good product quality
- Can not extend warranty as was described when product was purchased
- Pre-configured computer order delayed by configuration problems
- Battery never charged on XPS laptop despite warranty support
- Horrible Service! - Old M17x laptop, Customer Service
- Desktop defective for a year and no return instructions for replacement
- Never billed for computer, then called by collections
- Alienware BAIT & SWITCH, Horrible Customer Service. CSR Ramjee Narayanan lied about information, lead me on so return policy expired
- Charged for warranty battery and bounced between service departments
- Computer review - Inspirion 15 line
- Payment processed late over Thanksgiving, then charged late fee
- Order repeatedly delayed then shipped despite cancellation notice
- TV shipped that I did not order after canceled phone order
- Order canceled but TV shipped anyway after repeated delivery delays