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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Paying for Technician Visit to Upgrade Service With Five-Hour Window
- Billed $700 for Weekend Without Service After Mixed-Up Address
- Misdirected Bill Paid but Not Credited and Service Cut Off Three Times
- Billed in Advance and Charged Until Equipment Pickup Disconnects Service
- Disconnection Request Not Processed and Curt Customer Service
- Five Contacts Over Two Weeks With No Follow-Up Call
- Charged $31 for Visit and Services Suspended Over Dispute
- Bad service, long phone and chat waits, expensive
- Unhelpful Phone Support and $120 Installation Fee After Switching
- Dropped Cable TV for DirecTV Over Garbled Audio and Download Cap
- Install Date Delayed Two Weeks After Apartment Number Change
- Rude Service, Package Change and $78.80 Charge for Cable in Fremont
- Internet Slower Than Before and Pushed to Buy Power Boost
- Digital Cable Cuts Out Daily Despite Multiple Technician Visits
- Channels Moved Out of Expanded Basic Package Without Notice
- Support Blames Router and Redirects Customer to Manufacturer
- Live Chat Transfers and Account Number Demand Block Router Help
- Broadband Speed Averages 8 Meg on Advertised 16 Meg Service
- Installation Fee and Higher Monthly Bill Than the Quoted Package
- Waited Hours for Installer Who Left After Customer Stepped Away