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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Geek Squad charged $129 and computer problems remained unfixed
- Notebook return refused after 14 days following Christmas purchase
- Laptop order delayed for days and online support unreachable
- Gift card replacement lost after 20 calls to outsourced call center
- Told false return law after 12-year-old bought a game expansion
- Geek Squad broke disc drive and removed Norton without permission
- Rude, incompetent and will not honor extended warranty for appliance
- Game Sold as Stand Alone Needed Online Subscription, Return Refused Without Receipt
- TV Repair Visit Never Scheduled and Store Had No Replacement
- Price Match Refused on Stereo, Refund Used to Buy Competitor's Deal
- Reward Zone Certificates Delayed for Months by Account Linking Error
- Black Friday Laptop Price Required Pre-Installed Software Purchase
- Shattered Plasma TV in Intact Box, General Manager Refused Exchange
- Warranty Receipt Dispute After Graphics Card Failure and Rude Manager
- Washing Machine Sold as New Was Actually Two Years Old
- Store Credit Card From Replacement Plan Sent Unactivated and Unusable
- Warranty Work Sent Out and Hard Drive Wiped on Laptop
- Free Vista Upgrade Offer Turned Out to Be Discount Coupon Only
- $150 Rebate Never Paid After Months of Phone Runaround
- Toshiba Computer Out of Service Months After Repairs and Hard Drive Swap