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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Reformat Refused but Laptop Returned With Everything Erased
- Laptop order cancelled after confirmation with money held on card
- Toshiba laptop hard drive failed again and second repair fee demanded
- Acer desktop with Vista freezes and Geek Squad cannot fix it
- Accused of fraud after laptop in box was broken and wrong model
- Extended warranty refused in-home service for Gateway computer
- Home theater installation no-shows and unfulfilled gift card promise
- Five Year Extended Warranty Not Honored on $3500 LCD TV
- Defective Olympus camera: store and manufacturer both refuse repair
- Promised $100 gift card for Earthlink order reduced to $50
- Disabled veteran told half-truths and charged outlandish interest rates
- Extended warranty replacement offered only store credit for XM radio
- Wrong RAM modules in package and return refused at Princeton store
- TV failed after 15 days and promised in-home service unavailable
- Laptop under extended warranty held for weeks with no repair or refund
- Undisclosed finance charges after six months and late fees on purchase
- Sony PSP with cracked screen, two stores refused return and warranty
- Warranty repairs scheduled one to two weeks out with poor service
- Late fee charged after mailed credit card payment went missing
- Video card in box differed from receipt and return refused