Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Hard drive failed repeatedly and laptop replaced only after seven months
- Computer setup, in-home support and billing problems after Geek Squad purchase
- Dishwasher installation damaged kitchen floor tiles and repair refused
- Account care program added twice to store credit card without consent
- Told Processor Was Bad but Windows Repair Fixed It Myself
- TV repair postponed by back-ordered parts under extended service plan
- Sony TV repair delayed by back-ordered parts under extended warranty
- Geek Squad kept computer for weeks and returned it scratched and unstable
- Store card due date and late fees from 23-day statement cycle
- Told Software Issue on Wiped Drive, HP Chats Showed Hardware Fault
- Dishwasher leak ruined hardwood floor and kitchen island
- District manager refused agreed price on replacement TV upgrade
- Son told he won TV, then prize denied at store
- LG plasma TV out of service for weeks after repeated repair visits
- Refused price adjustment on camera advertised $50 less after 16 days
- Samsung TV repaired four times and store still refuses replacement
- Runaround over lifetime warranty camera filter without receipt
- Open-box Sharp TV had cracked screen and store refused return
- iPod service plan lemon policy not honored after four battery repairs
- Second GPS box contained a rock and store refused responsibility