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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Laptop replaced with lower-value model after six repairs
- HP laptop with Vista cannot send e-mail and store wants more money
- Plasma TV with cracked screen sold and return refused as damaged
- Cracked Dynex TV exchange refused, customer told he must have dropped it
- Refused to replace or credit defective XM radio receiver after 30 days
- Laptop damaged in airport security, repair under plan could take 30 days
- Restocking fee charged on GPS sold as having Bluetooth
- Camera order return left $254 deducted beyond restocking fee
- Price match delayed by long lines and rude store operations manager
- Credit card charged early and restocking fee not fully refunded
- Laptop failed four repairs and store refused replacement under lemon policy
- Return refused at 35 days under 30-day policy printed on receipt back
- $360 restocking fee charged on defective Sony Vaio laptop return
- DirecTV HD DVR sold as purchase but actually a non-refundable lease
- Manager's treatment during credit purchase and return of damaged laptop
- Catches in the three-year no-interest financing offer
- Quoted $199 to Remove Viruses, Printer Problem Was USB 2.0 Driver
- Price match refused despite posted online retailer policy
- Lemon Laptop Repaired Four Times in Nine Weeks Under Warranty
- Laptop Needed Three Repairs for One Problem, Lid Warped and Part Broken