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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Geek Squad lost laptop for two months; restocking fee on new one
- Service plan replacement credit disputed after Toshiba DLP TV swap
- Film-to-DVD transfer order lost in store after three weeks of calls
- Laptop box opened and software altered by store before sale
- Demo TV discount and remote promised but never delivered
- Refurbished Samsung TV sold as new broke again with warranty running out
- Camera marked delivered by UPS but never received, refund delayed
- Sealed Acer laptop return met with restocking fee and police called
- 15% restocking fee on GPS after employee promised 14-day return
- Kodak camera bought above list price and refund refused
- LG plasma TV not fixed after three repair visits, return refused
- Gateway laptop scratched discs and locked up, return needed restocking fee
- Cracked 42-inch TV exchange refused and customer accused of damaging it
- Video card sold as new showed signs of prior use and overheated
- 15% restocking fee on camcorder returned after wife opened the box
- Laptop wireless card repair denied as liquid damage under extended warranty
- Dishwasher leaked after contractor installation and corporate never called back
- Laptop warranty repair refused and laptop returned damaged
- Floor manager refused camcorder exchange despite Sony recall and extended warranty
- Misleading Sirius radio price sign at Orlando store, manager refused to honor