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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- 15% restocking fee charged on returned camcorder after no technical help
- Paid $185 and Told Data Unrecoverable, Then Recovered Myself
- Repair technician no-show and open-box TV died after two hours
- LG TV had no picture and return was refused as customer damage
- Extended repair plan leaves washing machine out of service for weeks
- LCD TV with distorted picture refused for exchange, accused of damaging screen
- Defective digital photo frame return disputed and customer thrown out
- Gateway notebook PCMCIA slot failed through ten service attempts
- Undisclosed $59 annual fee on RewardZone Mastercard after sign-up promise
- Four appliances unavailable at checkout, then available without 20% discount
- Car stereo parts quote changed and employee called customer a moron
- Accidental protection plan voided after laptop was junked without notice
- Replacement Xbox for Christmas gift unavailable and store credit hassle
- Business and Personal Files Deleted During Virus Removal, Data Fee Demanded
- Paid $200 for advanced diagnostic and repair that did nothing
- Remote starter sold without key transponder, manager refused $55 credit
- Power cord lost during TV repair and manager refused to replace it
- Laptop exchange refused and customer threatened with trespassing at store 352
- Sold TV with cracked screen, return refused and police called
- 15% restocking fee charged on defective camera returned next day