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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Advertised laptop price rose with trial-only Word software
- Followed by employee as suspected shoplifter in rain coat
- Motherboard Diagnosis Changed to Hard Drive, Then Told to Buy XP
- Return refused despite corporate approval at Long Island City store
- Return of unopened charger refused without receipt
- Camera battery did not fit charger and refund refused
- Insignia MP3 player advertised TV-out feature does not work
- "Because it's only $400..."
- Opened Windows Vista software return refused despite promise
- Geek Squad refuses to repair broken camera image sensor
- Replacement XM radio refused after five months, no refund
- Cracked Hitachi plasma TV sold and return refused
- Kodak EasyShare cameras with failing batteries and refurbished swap
- Cracked TV sold with Inspected by Best Buy tape, return refused
- Return credited wrong item and manager refused to check tape
- Laptop opened by Geek Squad and unrequested software charged
- Defective Thinkpad laptop sold and return refused
- Repackaged returns and used items sold as new
- Refund refused on returned camera, only store credit card given
- Mismatched DVI graphics card and monitor sold with desktop package