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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Insignia TV failed after warranty, costly repair and upsell
- Forgot to Issue Credit for Returned TV
- Lost gift card replacement refused and sent to corporate
- Insignia TV down for two months waiting on a part
- Frozen iPod return refused by Geek Squad and manager
- Laptop warranty coverage misrepresented and repair runaround
- Warranty renewal refused on aging Toshiba laptop
- Job application lost and drug test results claimed missing
- Restocking fee charged on TV not listed in return policy
- Unsealed box held wrong graphics card instead of 8800GT
- Dryer repair appointments missed repeatedly despite extended warranty
- Restocking fee demanded for exchanging defective portable DVD player
- Dryer side-vent part never ordered and installation delayed
- Pushed into costlier computer then charged fee on return
- Accident insurance purchased but laptop replacement denied
- Open-box Gateway computer had been repaired twice before sale
- Geek Squad repair cost over $300 and withheld simple fix
- Reward Zone certificates never received for four years
- Extended warranty denied on MP3 player, claimed liquid damage
- Will sell you an empty box for $200, and not care