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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Hard drive replaced without notice, lost family pictures
- Months of missed TV repair appointments for broken bulb
- Scratched DVD set return refused after opening in front of cashier
- Months between purchase, delivery and installation of dishwasher
- Nintendo DS extended warranty denied over missing serial sticker
- Damaged TV delivery and credit for return delayed eleven days
- Wii Fit taken from customer and given to another shopper
- No lemon policy denied after four laptop repairs
- Pioneer plasma TV box opened and unit switched before pickup
- Computer repair quote of $130 ended with replacement unit
- Extended warranty missing from receipt and costly laptop repair
- Laptop warranty service refused and police threatened trespass arrest
- Defective Compaq laptop and warranty repair still cost $210
- TV lamp repeatedly failed and loaner TV denied under warranty
- Late fee charged because online payment posted after weekend
- Data recovery delayed for days with broken extraction machine
- Windows software return refused after husband bought wrong version
- Return refused by antagonistic employees under rigid 30 day policy
- Laptop repair failed after unqualified salesperson worked on it
- Same as Cash promotion led to late fee and phone payment charge