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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Defective Sony Cybershot camera return refused after 12 days
- Optimization Service Broke Desktop and Support Calls Went Nowhere
- Accident coverage promised for camera was denied after fall
- Three complaints including check refunds on items over $250
- Home theater receiver fault left unfixed within installation warranty
- Charged $29.99 for Norton uninstall problem on new Dell
- Fifteen percent restocking fee and mailed refund check on GPS
- Files Missing After Data Transfer, Over $400 Paid and Computer Worse Off
- Computer returned with no operating system after repair
- Faulty home theater setup and ten day wait for technician
- Wrong smooth jazz tribute CD sold and exchange refused
- Laptop price dropped 16 days after purchase, outside guarantee
- Courteous and knowledgeable salesperson made purchase pleasant
- Gateway laptop motherboard never replaced across repeated returns
- Sold laptop with 6-cell battery instead of requested 9-cell
- Warranty technician late and scheduling runaround for projection TV
- Extended warranty repairs on iPod miscounted to avoid replacement
- Very open to identity theft and they refuse to resolve the issue
- Fridge delivered but could not enter house due to staircase
- Extended service agreement missing from system, repair delayed