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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Restocking Fee and Non-Refundable Recovery Discs on Laptop Return
- Repackaged USB Cable Failed After 45 Days and Return Refused
- Repairman Arrived Late, Shoved Customer, and No Apology Followed
- Refrigerator Repairs Failed Under Service Plan and Replacement Delayed
- Salesman Misled Buyer About In-Store Geek Squad Warranty Repairs
- Laptop Backlight Repair Quoted at $500 While HP Fixed It Free
- Online Order Refund Not Issued After Item Was Out of Stock
- Six-Month Same-as-Cash Financing Charged Interest Despite Early Payment
- Blu-ray Player Lost in Repair and Police Called at Closing
- Geek Squad Sound Card Diagnostic Mix-up and Disputed Refund
- Laptop Exchange Refused and Cash Refund Delayed by Manager
- Geek Squad Virus Fix Cost $380 but Computer Never Worked
- Geek Squad Charged Repeatedly for Business Computer Freezing
- TV Warranty Repair Appointments Missed for Over a Month
- Geek Squad Installer Missed TV Setup and Manager Refused Help
- Desktop Held Over Three Weeks, Phones Never Answered, Cab Fares Spent
- Garland Store Quoted Higher Laptop Price Than Nearby Stores
- Laptop in Repair for 56 Days While Wrong Part Keeps Being Fixed
- Computer Stuck Seven Weeks in Repair Under Extended Warranty
- Samsung LCD TV Failed and Store Refuses Responsibility for Repair