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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Extended iPod Warranty Claim Denied After Month-Long Repair Wait
- Cracked Laptop Screen Repair Ended With Replaced Hard Drive and Lost Data
- Extended Service Plan Ended Early After iPod Replacement
- Westinghouse TV Repair Stalled by Disputed Back-Ordered Parts
- Refused No Lemon Policy Claim After Fourth DLP TV Lamp Failure
- Washing Machine Repair Appointment Canceled After Taking Day Off
- Exchange Refused When Serial Numbers Did Not Match After Return
- iPod Touch Box Contents Did Not Match Purchase, Store Offers No Help
- Same-as-Cash Financing Billed Interest and Sent to Collections
- Geek Squad Keyboard Repair Left Wireless Switch Plate Missing
- Keyboard Install Locked PC, Then Extra $100 Repair Fee Demanded
- Product Service Plan Gave Faulty Refurbished iPod Replacements
- No Help Offered in Store After Long Phone Hold for Camera
- Insignia TV Quit After Two Months and Repair Never Scheduled
- New Laptop Problems and Costly Cleanup Failed to Fix Them
- Windows XP Upgrade Disc Return Refused After Box Opened
- Graphics Card Return Refused and Customer Told to Contact Manufacturer
- Hidden Debit Cancellation Fee on Store Credit Card Signup
- Rude Manager and Misleading DVD Promotion for Free Movie Tickets
- Camera Return Restocking Fee After Long Wait for Help