Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Confirmed 52-Inch HDTV Order Canceled After Ten Hours on Phone
- Plasma TV Delivery Never Showed and Account Was Cancelled
- Store Accused of Sophisticated Bait and Switch Scam
- Laptop Said to Be In Stock Was Unavailable After 30-Mile Drive
- Store Refused to Beat Competitor TV Price Despite Advertised Offer
- Laptop and Printer Bundle Price on Website Not Honored in Store
- Extended Warranty Counted Service Calls as Repairs on Samsung LCD TV
- Promised 0 Percent Financing Billed at Over 14 Percent APR
- TV Installer Left Knife Cuts in New Kitchen Tile
- Defective Washer Picked Up Without Replacement and Hours on Hold
- Whirlpool Washer Repaired Three Times and Lemon Replacement Denied
- Advertised $250 Flat Screen HDTV Turned Out to Be Floor Model
- Rude Cashier Caused Customer to Abandon Camera Battery Purchase
- Plasma TV Failed Intermittently and Geek Squad Missed Two Repair Visits
- Plasma TV Will Not Turn On Despite $300 Replacement Service Plan
- Laptop Liquid Damage Claim Denied Under Extended Warranty, Repair Quoted $1459
- Toshiba LCD TV Repair Dragged On With Wrong Replacement Part
- Dell Laptop Problems From Day One and Store Refused Responsibility
- Xbox 360 Developed Ring of Death After One Day, Second Faulty Unit
- Computer Sent Out Three Times for Repair and Still Not Returned