Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Color Exchange Charged $20 Despite Promised Anytime Exchange
- Promised $200 TV Rebate Turned Out to Be Website Coupon
- Gift Card Funds Not Returned After Online Xbox Order Canceled
- Warranty Voided Over Alleged Screen Damage on Laptop Sent for Keyboard
- Performance Service Plan TV Repair Stalled After Several Geek Squad Visits
- Remote Delivery and Setup Order Mishandled Across Virginia and Maryland
- TV Rebate Promised as Check Arrived as Coupon for Another Site
- In-Store Pickup Item Unavailable and Shipping Charge Left Unspecified
- HP Computer Failed to Connect and Return Refused by Two Days
- Vacuum Cleaner Return Treated as Fraud Over Mismatched Serial Numbers
- Financing Late Charge After Mailed Payment Went Missing
- Samsung TV Repair Appointments Broken and Calls Never Returned
- Promised TV Repair Went Unfixed for a Month Despite Many Supervisor Promises
- Long Phone Holds and Higher In-Store TV Price Than Website
- Online Laptop Pickup Order Not Found and Phone Calls Unanswered
- Camera Repair Billed $160 After Vendor Claimed Lens Was Dropped
- Washer and Dryer Installation Failed Repeatedly Over Wrong Parts
- Laptop Fan Repair Reimbursement Abroad Never Paid Under Warranty
- Refrigerator Water Line Burst Three Times and Warranty Repairs Failed
- Black Friday Laptops Sold With $169 Optimization Service and Speed Claim