Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Refused Holiday Return Exception on Camcorder Exchange
- Laptop Orders Cancelled Over Quantity Limitations
- Four Months of Delays on Warranty TV Repair That Made It Worse
- Pasadena Store Refused to Replace Shattered New TV
- Advertised $399 Laptop Pushed as Optimized Unit With Extra Charge
- Samsung HDTV Advertised on Sale Was Never in Stock Anywhere
- Laptop Hard Drive Warranty Refused After Five Store Trips
- Laptop Return Refused by Manager and Restocking Fee Threatened
- Paid $299 for Computer Fix That Did Not Last
- HDTV Delivery Repeatedly Delayed and Rude Calls to Customer Relations
- Two TVs With No HDMI Audio and Financing Offer Shortened
- Insignia HDTV Parts on Backorder Since January
- Garmin GPS $50 Coupon Refused and Police Called on Customer
- Broken Mixer Exchange Refused on Christmas Eve as Manager Shouted
- Floor Model Computer Sold Pre-Owned With Missing Vista Sticker and Discs
- Nintendo DS Lite Warranty Refused After Child Removed Serial Number
- Westinghouse TV Repair Stalled Five Weeks Despite $400 Service Plan
- Employees Said Wii Consoles Were Sold Out While Stock Sat in Office
- Black Friday Laptop Bundle Receipts Did Not Match Advertised Ticket
- Laptop Returned Without Replacement Power Adapter and Called Repaired