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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Laptop Order Cancelled After Hours of Waiting at Geek Squad
- Charged $39 for Recovery Discs Available Free in Manual
- Reward Zone Account Shown Expired After Laptop Purchase
- Price Match Refused on Samsung 52 Inch LCD TV Over Claimed Sellout
- Laptop Repaired Without Recovery Disks and Hard Drive Still Failing
- Service Plan Terms Differ From Salesman's Promise on iPod
- Wrong Dark Knight DVD Sent and Order Not Corrected
- Gateway Laptop Sent Out Five Times and New Problems Kept Appearing
- Price Match Denied on Store Pickup Order Placed Online
- Refused Return of Camera Battery Ten Days Late
- Refused 30 Day Return and Staff Were Exceptionally Rude
- Laptops Failed and Paid Geek Squad Network Setup Was Erased
- Wireless Router Failed and Laptop Mouse Damaged After Service
- Credit Card Deferred Financing Demanded Extra $77.72 Payment
- Hard Drive Replaced Without Authorization and Laptop Withheld Pending Release
- Misleading TaxCut Image Advertised Five Free E-files
- Refused Computer Exchange on Day 14 of Return Window
- Geek Squad Cancelled TV Repair Four Times in Six Months
- Geek Squad Charged for Vista Reinstall Without Registering It
- Deceptive Business Practice With New Dell Laptop