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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Insignia TV Repair Cost Exceeded Price and Replacement Promise Stalled
- Dryer Parts Never Located and Replacement Approval Reversed After Weeks
- Repeatedly Repaired $1500 Computer Not Replaced as a Lemon
- Manager Filed Police Report and Held Laptop Over Battery Dispute
- Paid for Warranty Virus Removal But Computer Problem Remained
- Rewardzone Certificate Refused for Full Value on Radio Purchase
- Former Employee Describes Pressure to Sell Protection Plans
- Hard Drive Replacement Pushed Over False Corruption Claim
- Promised $50 Credit Cut to $10 After Router Installation Question
- Defective Laptop Return Refused After Geek Squad Broke Key
- Gateway Laptop Keys Keep Falling Off After Three Repairs
- Surprise $391.77 Deferred Finance Charge on Store Credit Card
- Late Fees Charged Though Payment Was Not Yet Due
- Refused Resale Tax Exempt Certificate From Small Exporter Business
- Defective Interface Unit Burned Out iPod and Store Refused Compensation
- Refund Never Credited to Card After Software Return
- Store Puts Returned Defective Items Back on Shelves
- Laptop Kept for Exchange Despite Request for Repair and Data Return
- $27 Restocking Fee Charged on Unopened GPS Return
- Refused to Exchange Defective Laptop 18 Days After Purchase