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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- iPod Warranty Replacement Not Mailed After Days of Calls
- Manager Falsely Accused Us of Grabbing a Sales Associate
- Wrong Memory Sold and Locked RAM Case Employee Refused Service
- Empty DVD Box Exchange Refused Until Manager Stepped In
- New 32 Inch TV Stopped Working After Six Weeks and Return Refused
- Rude Staff and Security Called Me Names Over Ink Exchange
- Fake Gift Wrapping Job Offer Email Seeks Sensitive Information
- Charged $150 Diagnostic Fee for Technician Who Only Checked Serial Number
- MacBook Sent Out Repeatedly, Never Fixed, and Held Over Shipping Fee
- LG TV Under Extended Warranty Still Broken After Weeks of Repairs
- Promised 3-5 Day Virus Cleaning Dragged On With Broken Internet and Sound
- Unwanted HSBC Address Change Letters for Card I Never Opened
- Laptop Screen Blank After Paid $160 Diagnostic Then Worked Fine
- Warranty Misrepresented at Sale and Refused on iPod and DS
- Overheating ASUS Netbook Return Refused After One Day
- iPod Touch Replacement Delayed Over a Month and Apps Lost
- iPod Never Sent and Call Transferred to Future Shop
- Defective Dell Laptop Exchange Refused Without Receipt
- Laptop Repair Delayed Weeks and Returned With Blown Power Cord
- Projector Replacement Plan Still Charged Tax and Restocking Fee