Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Opened Resealed Laptop Sold as New Then Return Credit Refused
- Online Order Double Charged and Account Password Changed
- Poor Car Audio Installation Damage and Insurer Ignoring Claim
- Cash Purchase Converted to Gift Card Refund After Order Cancelled
- Steam Buddy Return Refused After 30 Days for Item No Longer Stocked
- Service Plan Refused Coverage for Broken Part on French Door Refrigerator
- Laptop Returned From Repair Without Operating System, Customer Told to Leave
- Range Delivery Moved Two Weeks Later Despite Confirmed Date
- Return of Malfunctioning Product Refused Without Warranty After Two Waits
- Sold Broken 40 Inch LCD TV and Exchange Refused With Police Called
- Used Open Box Camcorder Sold as New With Missing Items
- New Hard Drive Missing Drivers That Technicians Never Mentioned
- Black Tie Cell Phone Protection Misdescribed, Loaner Required $150 Deposit
- Price Sticker Showed $9.99 but CD Was Charged $12.99 Before Christmas
- TV and Xbox Bundle Order Charged Then Found Out of Stock
- Laptop Sent for Destruction Before Pickup, Personal Files and Photos Lost
- Salesperson Gave Inaccurate Return and Battery Policy for MacBook Purchase
- Camera Warranty Refund Refused After Five Failed Repair Attempts
- Delivery Crew Refused to Remove 32 Inch TV Promised for Recycling
- Black Friday Washer and Dryer Order Cancelled After Overselling