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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Map update froze navigation and return was refused
- Refused exchange of phone with loose hinge
- Sales misinformation and poor Geek Squad delivery setup
- Extended warranty refused on Sony laptop, repair fee demanded
- Computer Serviced Six Times but Replacement Denied for Lack of Qualifying Repairs
- Repeated defective accessories and rude phone department staff
- Former employee warns about warranties and store practices
- Cracked TV screen found six days after purchase
- $4,464.00 Big Screen TV Scrapped after 4 years
- Return refused three days after 30 day window
- Six month antivirus offer stopped working after two months
- Credit card fraudulently used three times after store purchases
- Delivery Service - Car part being shipped timely, transmission
- Musical instrument department clerk bullied my 11 yr old son
- Refrigerator delivery missed and refund delayed
- Refused return of TV with shattered screen
- Mac Department Help Unavailable at New Lakeville Store Again
- Screen Protector Return Refused as Consumable Item After Two Days
- Store Staff Ignored Shopper Who Left to Buy TV at Sears
- Debit Card Info Required for Cash Sale Then Anti-Virus Charge of $42.50