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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Blu-ray player wireless adapter unavailable at store
- Wrong items in keyboard and mouse set, exchange refused
- Defective refrigerator door and dishwashers replaced twice
- Refused to honor warranty on satellite radio installed at store
- Employee patiently helped set up my MP3 player
- Bait and switch on advertised 50 inch plasma TV
- Surprise $10 fee per TV for recycling old televisions
- Waterproof camera flooded on first underwater use, exchange refused
- Dryer broken for a month and repair company runaround
- Unhelpful employees at New York store
- Overcharged for haul-away and installation of washer dryer
- Geek Squad could not fix computer after three weeks
- Used computer sold as new, return refused after 14 days
- Defective refrigerator exchange never scheduled after many calls
- Black Friday laptop promised after days in line, not honored
- Refund offered only as gift cards after gift card purchase
- Charged $498 and Virus Still Remained After Delayed Computer Wipe
- Advertised TV prices differ from store prices
- Slow computer repair and rude service at pickup
- Missing HDMI cable and restocking fee on camcorder