Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Staff threatened customer during dispute over pay statements
- New Compaq notebook slow with expired trial software
- Gateway desktop repaired three times, still no monitor signal
- Laptop priced $399 but charged $79 more for optimization
- Advertised $379 laptop priced $70 higher at register
- Toshiba laptop hard drive replaced twice, refund refused
- Long Repair Delays and Employees Say They Are Told to Prolong Repairs
- Washer Repair Dragged On a Month With Parts Still Missing
- Refund for spyware subscription still unpaid after 50 days
- Deceptive return policy
- Extended warranty denied for accidentally crushed laptop screen
- Defective TV antenna broke off, manager refused replacement
- Insurance misrepresented as $99 per year on BlackBerry phone
- GE dishwasher turned on by itself and melted parts
- Geek Squad charged $140 and returned PC with bad motherboard
- Good service and coupon prices matched the store
- Washer dryer failed after four months, repair delays
- Service contract refused to cover refrigerator repair
- Kegerator order mishandled with unreturned calls and refund delays
- Laptop hard drive crash and extra repair costs