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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Advertised laptop only in stock with $60 optimization charge
- Store pickup hassles at San Fernando Valley location
- Portable DVD player shipped to wrong address and not rerouted
- Cashier demanded card security code and wrote down license details
- Online order charged twice and canceled items still billed
- LG washer and dryer repaired many times but not replaced
- TV delivery delayed with no notice and hours on hold
- Advertised laptop already upgraded with $69 setup fee
- Damaged TV sold and return refused by store
- Told by phone to come in for audio repair, then turned away
- Wrong UPS tracking number sent for online laptop order, no refund
- LG DVD Recorder Replaced by Store After Warranty Labor Dispute
- Debit card charged $550 but store system showed it denied
- Laptop sold with undisclosed $80 optimization fee on Black Friday
- TV under extended warranty needs 12 day wait for repair visit
- Refused to honor warranty repairs
- Insignia TV board failed after 14 months, no help from consumer relations
- Two expensive purchases led to terrible experiences
- Price adjustment refused on Nikon D90 camera bought online
- Gateway laptop defective at Christmas, return refused after 14 days