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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Could not cancel GPS store pickup order online
- Charged $129.99 for Five Minute Home Visit and No Repair
- Desktop data recovery charged $422 but files lost
- Disk return and refund delayed after store lost phone number
- Five month old Insignia TV repair, manager hostile
- Laptop Failed Within Months and $716 Water Damage Repair Quoted
- Warranty denied then found, desktop repair delayed for weeks
- Laptop warranty record lost, only prorated refund offered
- Home entertainment system repair abandoned, local shop fixed it
- Non-delivery of appliances
- Geek Squad broke working laptop and quoted $192 repair
- Black Tie warranty will not cover reprogramming remote
- Notebook setup fee not refunded on six day return
- Cashier refused to ring up order after register problems
- Washer dryer delivered without stacking kit needed for installation
- Camera sold defective and customer accused of breaking it
- Replacement plan changed to service plan, Xbox exchange refused
- Xbox bundle sold without the three included games
- Laptop setup fee charged but software not working, only partial refund
- No assistance for 35 minutes while shopping for a flat screen TV